Sole Agency

Where Support Move Ltd act on your behalf as your sole agent, you will be liable to pay remuneration to us, in addition to any other costs or charges agreed, if at any time unconditional contracts for the sale of the property are exchanged with a purchaser introduced by us during the period of our sole agency or with whom we had negotiations about the property during that period; or with a purchaser introduced by another agent during that period. Sole agency instructions are subject to a minimum contract of 16 weeks. Either party may terminate such a contract by giving four weeks’ notice in writing. Such notice cannot be served prior to the eighth week of instruction due to this minimum period.

Multiple Agency

Where Support Move is instructed along with other agents, you will be liable to pay remuneration to us, in addition to any other cost or charges agreed, if at any time unconditional contracts for the sale of the property are exchanged with a purchaser introduced by us; or with a purchaser to whose attention we brought the availability of the property. A multiple agency instruction can be terminated at any time by either party giving four weeks’ notice in writing.

Energy Performance Certificates (EPC’s)

It is a legal requirement to have commissioned an EPC before marketing can commence on your property. Support Move can arrange this for you at a cost of £75.00 Inc. VAT.

Sub instruction

Support Move reserves the right to sub-instruct other agencies at any time during our agency if we consider that this would be in your best interests. This will not involve any extra costs and all viewings and negotiations will be co-ordinated by Support Move.

Fees Payable

Support Move Ltd fees are calculated as a percentage (%) of the sale price achieved Inc. VAT. Sole agency instructions, this percentage is at a rate of 1.5% Inc. VAT. For all multiple agency instructions, this percentage is at a rate of 2.00% Inc. VAT. All agency commissions are subject to a minimum fee of £1500 Inc. VAT. The sale price will be deemed to include any extra prices for fixtures, fittings, goods, chattels, carpets, curtains and other such related items.

Responsibility of fees

The responsibility for the payment of fees remains with the party (ies) named on this document. Support Move will be entitled to a commission fee if you terminate this contract and go on to sell the property to a purchaser that Support Move has introduced within six months of the date Support Moves’ instruction ended. However, Support Move will give up its rights to any commission fee if a purchaser first introduced by Support Move goes on to buy the property through another estate agent in circumstances where that purchaser was introduced by the other estate agent more than six months after Support Moves’ instruction ended. If no other estate agent is introduced, this time limit will not apply.

Time and payment of fees

All Support Moves’ fees become due and payable upon exchange of contracts. However, and at the discretion of Support Moves, fee may be paid out of completion monies. On signing this document, you are hereby authorising your lawyers to pay our fees out of the sales proceeds.


We reserve the right to charge interest from the date of exchange of contracts on any amounts still outstanding 28 days after Support Moves’ fees are first demanded. The prescribed rate of interest shall be 2% above the Bank of England base rate as at the date they are first demanded and payable from that date.

Connected Persons

As required by Section 21 of the Estate Agents Act 1979, unless specifically stated otherwise, we are not aware of any personal interest existing between ourselves or anyone in our employ or any connected person(s) and yourself(ves). If you are or become aware of such an interest you should notify Support Move.


Where you provide us with a set of keys (or authorise us to use keys by another agent), we may make further copies to facilitate viewings by the instructed office and other offices where appropriate. We will not charge for this service.

Complaints procedure

Should you have any problems with Support Moves’ service which you are unable to resolve with the Negotiator involved or the branch Manager, you should write to the Director in question. This complaint will be acknowledged with three working days of receipt and an investigation undertaken. If you remain dissatisfied, you should refer the matter to The Property Ombudsman (TPO) within six months for a review. For the avoidance of doubt, TPO will only review complaints made by consumers.

Anti-Money Laundering Regulations

Support Move is subject to the Money Laundering Regulations 2007. As a result we will need to ask for suitable identification and will be unable to proceed with any work on your behalf if we are unable to obtain this from you.

Data protection and privacy policy

Support Move is registered under the Data Protection Act 1998 and we undertake to comply with the Act in all dealings with your personal data. We will keep your personal information secure.


It is a requirement of this agreement that should an offer be agreed privately, or via another estate agent, the seller must disclose to Support Move the identity of the purchaser prior to exchange of contracts.


The High Court and the County Courts of England and Wales shall have jurisdiction over this agreement.

Entire agreement and variations

This contract constitutes the entire agreement between Support Move and the seller and supersedes all prior agreements understandings, representations or communications between the parties. No amendment or variation to this contract will have any contractual effect unless approved in writing by a Director of Support Move.