In the event Support Move Ltd introduces a tenant who enters into an agreement to rent the landlord’s property, commission becomes payable to Support Move Ltd. The initial Commission fee is payable on the commencement of the tenancy.



We will be in touch with landlord and tenant before the end of the initial 6 months agreement to negotiate an extension of the tenancy, if so required.


Collection of Rent

Where Support Move Ltd collects the rent, we will deduct the commission fee and forward payments within 7 days. You will receive an invoice each month for your records.


Where Support Move Ltd collects the rent, if the rent has not been paid five days after it falls due, we will endeavour to notify the landlord at the earliest possible opportunity, and will attempt to obtain payment from the tenant by means of telephone calls and a series of written notices.

Transfer of Money to the Landlord

Once the tenancy has started and we are in receipt of cleared funds from the tenant, we aim to transfer any money due to you within three working days.

Where you provide us with UK bank details, we use the BACS system to make payments to your account and do not charge for this service. Where we are required to make payment by alternative methods (Telegraphic Transfer, CHAPS, or cheque) we will pass on any costs incurred in doing this to you.

Tenancy Agreement

Support Move Ltd will set up a standard Short Hold tenancy Agreement which will be a minimum 6 months.



We will ask you for written confirmation of your instructions to proceed with a letting. Upon receipt of such confirmation, we will sign the tenancy agreement and exchange contracts on your behalf.

However, by instructing Support Move Ltd as your agent, in circumstances where you have confirmed verbally that you wish to proceed with a letting, and for example we cannot obtain written confirmation or need to proceed quickly, you authorise Support Move Ltd to sign any of the necessary documentation on your behalf.


Inventory, Check In, Check Out

All inventories, check in and check out reports will be provided internally. If you would like a full detailed colour report we will instruct an independent contractor. The cost of theses will be responsible of the landlord.

Support Move Ltd does not accept liability for losses resulting from any errors or omissions within any inventory, check-in or check-out documents that are produced by a third party.

Where instructed, we will arrange for the tenant to be checked out against the initial inventory report at the end of the tenancy and send you a copy of the report. The cost of this is borne by the tenant unless the tenancy agreement states otherwise.


Under the terms of our Assured Shorthold Tenancy agreement, the deposit will be held by Support Move Ltd in accordance with the Housing Act 2004 and the provisions of the deposit protection scheme operated by The Deposit Protection Service (The DPS).

Support Move Ltd takes no responsibility for the failure of a deposit being registered where held by the landlord or an alternative appointed agent.

The Gas Safety (Installation & Use) Regulations 1998

Under the above regulations, it is the landlord's responsibility to ensure that all gas appliances and the fixed installation are maintained in good order and checked for safety at least every 12 months by a Gas Safe registered engineer.

If Support Move Ltd is not provided with a valid certificate prior to the commencement of the tenancy, we reserve the right to appoint a Gas Safe registered engineer to inspect all gas appliances and their installations and carry out any remedial works where necessary. The cost incurred charge of £60 Inc. VAT, will be debited from the landlord's account.

Where the tenant is remaining in occupation beyond the expiry of the original certificate and Support Move Ltd has not received a replacement valid certificate 14 days before the expiry of that original certificate, we reserve the right to appoint an appropriate registered engineer to make the necessary checks and carry out any remedial works where necessary. The cost incurred, charge of £60 Inc. VAT, will be debited from the landlord's account.

Furniture and Furnishings (Fire) (Safety) Regulations 1988 and (Amendment) 1993

The landlord warrants that he/she is fully aware of the terms and conditions of the above Regulations including any subsequent amendments or replacement Regulations (hereafter referred to as the Regulations). The landlord declares that all furniture presently in the property or to be included in a property to which this agreement applies, complies in all respects with the Regulations.

The landlord further warrants that any furniture purchased for the property after the date of this agreement will also comply with the Regulations for the duration of the tenancy and any Renewals.

Personal Items
Personal possessions, ornaments, pictures, books etc. should be removed from the premises, especially those of real or sentimental value. Some items may be boxed, sealed and stored in the loft at the owner's risk. All cupboards and shelf space should be left clear for the Tenant's own use.

Energy Performance Certificate (EPC)

All buildings in the private rented sector require an EPC. This certificate will remain valid for ten years. Landlords are required by law to obtain and make available a copy of the EPC, free of charge, to prospective tenants at the earliest opportunity and must provide the person who takes up the tenancy with a copy. Support Move Ltd can organise an EPC from an approved supplier at the competitive rate of £50 Inc. VAT.



Where provided with the necessary information, such as names of suppliers and utility account numbers, Support Move Ltd will notify existing service providers and the local authority of the tenant's liability (if appropriate) for payment of the services and council tax during the tenancy.

Any vacant properties you the landlord will be liable to pay any outstanding costs to the utility companies.

At the end of the tenancy, we will contact the service companies and request transfer of responsibility for the service accounts. We will pay bills received from monies held on the landlord's behalf until the property is re-let. Support Move Ltd cannot be held liable should the service companies cut off the services for whatever reason.


The landlord undertakes to keep Support Move Ltd fully and effectively indemnified in respect of any claim, demand, liability, cost, expense or prosecution which may arise due to the failure of the landlord to comply fully with the terms of all the above Regulations, including any subsequent amendments thereto or replacement Regulations.

The landlord agrees to indemnify Support Move Ltd as agent against any costs, expenses or liabilities incurred or imposed on us, provided they were incurred on the landlord's behalf in pursuit of our normal duties.

Management Service

The Management Service includes all the provisions and terms of the Lettings Service in addition to those set out below.
Our fee for the Management Service during the period of the initial tenancy agreement is 8% + VAT.
The Management Service fee is taken monthly in advance. The minimum period of our appointment to manage the property is twelve months. 
The management agreement can be terminated after this minimum period by either party giving one month's notice to the other, such notice not to expire before the end of the first twelve months.

Key Holding Service

We require a set of keys in order to be able to manage your property effectively. These will be held in our secure system and made available to our approved suppliers or any other party authorised by you.


Repairs and Maintenance

We will attend to the day-to-day minor repairs and maintenance of the property and its contents.

We will contact you for permission to proceed if the cost of the work exceeds £100 (or other amount to be agreed in writing).

If requested, we can obtain estimates for consideration by the landlord for any major repairs or maintenance over £500 and submit them for approval prior to the commencement of the work. (or other amount to be agreed in writing).

However, in emergencies and where we consider it necessary, we will act to protect the landlord's interests without consultation.

Management Inspections

We will undertake one inspection of the property each year. It must be understood that this inspection can only provide a superficial examination and is not intended to be a structural survey or inventory check. We cannot accept responsibility for hidden or latent defects. A fee of £50 inc VAT will be charged for any additional visits or inspections requested.


Check Out and Deposit

We will send you a copy of the check-out report together with recommendations for deductions that should be made from the deposit. In respect of deposits held for ASTs, you must finalise any further deductions with us within ten days of termination of the tenancy so that we can meet our obligations under the Housing Act 2004 and the provisions of the deposit protection scheme operated by DPS which require you and us as your agent to return any undisputed deposit amount to the tenant within ten days of termination of the tenancy. Should you fail to finalise deductions with us within ten days, we reserve the right to release some or all of the deposit to the tenant. In the event of a formal dispute being raised by the tenant with DPS regarding deductions made from the deposit, you agree to transfer the disputed funds to DPS within ten days of being asked to do so.

Support Move Ltd will not accept responsibility for the failure of any item of claim which is a result of your failure to provide the necessary information to us within the requisite time.

Management While the Property Is Empty

During void periods, we will continue to manage the property, however, cannot be held liable for any loss and/or damage arising from fire, flood or theft. If the landlord requires supplies to be turned off or disconnected during this period,

Support Move Ltd must receive instructions in writing and will arrange for the required contractor to attend at the landlord's expense. The landlord is also advised to contact his/her insurance company should the property be empty for longer than 30 days.

You should ensure that you are suitably covered for letting under both your buildings and contents insurance. Failure to inform your insurers may invalidate your policies. We can advise on Landlords Legal Protection, Rent Guarantee Cover and Landlords Contents and Buildings Insurance if required.


Our' fees are payable on demand, as and when they fall due. We reserves the right to charge interest on any amounts outstanding 28 days after the fees are first demanded. Interest will be charged from the date the fees become due at the annual rate of 2% above the Bank of England's base rate.


Data Protection

Support Move Ltd is registered under the Data Protection Act 1998 and we undertake to comply with the Act in all our dealings with your personal data. We will keep your personal information secure. Occasionally, we may contact you by letter, telephone, email or otherwise to inform you about other products and services we offer. We try to limit this contact to acceptable levels, but if you wish to exercise your right to opt out, simply write to: Ashleigh House, 81 Birmingham Road, West Bromwich, West Midlands, B70 6PX.


Complaints Procedures

In the event which you the landlord is dissatisfied by the service by Support Move Ltd and cannot be resolved by the Negotiator you should write to the Director. This complaint will be acknowledged within three working days. A formal written outcome of the investigation will be sent to you within 15 working days.